Frequently Asked Questions

• Teachers will contact families with directions on ways to communicate with them.
• Most teachers will post office hours noting when they will be available to answer or return messages from students and parents.
• Because all staff are working remotely and are communicating electronically with students and families, they will be trying their best to keep up with the increased volume of communication.
• Thanks for your understanding and patience with response times as teachers learn to navigate this new way of teaching.

• To find teacher names, go to Schools > select the school > Connect > Staff Directory.
• The email address format is:
  • firstname_lastname@beaverton.k12.or.us

• Options are listed on the Internet Access for Families page. A hotspot request form is linked from that page.

• If families did not pick-up their student’s packet at their school site or at the Capital Center, the Special Education Department will make additional arrangements for students to receive these materials.
• You may also reach out to your child’s Special Education Case Manager.

• Please contact the band director and school administrator for a pick-up time.

• Regarding the books, textbooks, and devices currently checked out to your student, please continue to use these borrowed materials as a resource for remote learning and keep them at home in a safe place since schools are currently closed. There are no fines or fees for overdue materials in Beaverton School District libraries. 
• We will be updating instructions regarding the return of library books, textbooks, and Chromebooks later this spring. This updated return process will be shared with students and families when it has been put in place.
• If a family is moving, all borrowed school items should be returned to a school as part of the withdrawing process. 

• Every class will be starting the new school year with adjusted curriculum expectations.
• Every teacher at all levels knows there will be learning targets that were not addressed during the spring of 2020.

• Participation in assignments is expected to keep students engaged in learning and connected with their peers and teachers and ease the transition back into the regular school schedule.

• Teachers will contact families with directions on ways to communicate with them.
• Most teachers will post office hours noting when they will be available to answer or return messages from students and parents.
• Because all staff are working remotely and are communicating electronically with students and families, they will be trying their best to keep up with the increased volume of communication.
• Thanks for your understanding and patience with response times as teachers learn to navigate this new way of teaching.

• Engaging students in remote learning without the typical school structures and in-person connections can be difficult.
• Contacting your student’s teachers or school counselor will notify the school that your student may benefit from additional encouragement and personal outreach from school staff.

• A K-5 Printable Packets section is available on the Remote Learning home page.

• The current middle school Chromebook model does not have a stylus.
• Using a finger as a drawing tool is sufficient to complete math assignments using programs such Dreambox, ALEKS, and APEX.
• Programs like GoFormative often have options such as a line tool to assist in making a straight line.

• With the recent announcement from Governor Brown that schools will be closed for the remainder of the school year, Remote Learning will continue through June 12, 2020.

• This is the BSD suggested framework for daily schedules:
  • Elementary
  • Middle School
  • High school
• Individual schedules may vary based on teacher and student availability.

• Individual schools and schedules may vary.
• Flexibility is necessary due to teacher and student availability.
• Families can set up a regular schedule at home to help establish routines for completing work.

At this time, schools are following the district calendar for the remainder of the 2019-20 school year.

• Common schedules have been developed to aid students in organizing their week.
• The majority of learning tasks are asynchronous so students can view content and complete work when their schedules permit.
• Teachers are using these schedules as a guide when setting office hours in order to limit scheduling conflicts between classes.
• These schedules began on April 13, 2020.

• Generally, time is included for homework during this estimate.
• This may vary by grade level and teacher.
• If you have any concerns, please consult with your student’s teacher.

• There should be teacher-led instructions for activities to work on during the week.
• This may vary by grade level and teacher.

• Teachers may have valid reasons for developing individualized classroom schedules.
• Please contact the teacher if you would like more information.

• Yes, time for physical wellness should be built into each remote learning day.
• The majority of learning tasks will be asynchronous so students can view content and complete work on their own schedules.
• Please contact your student’s teachers to ask if adjustments can be made to the schedule of class check-ins or synchronous learning.

• Teachers are encouraged to make sure activities are asynchronous so students can view content and complete work when their schedules permit.
• Participation in assignments is expected to keep students engaged in learning and connected with their peers and teachers and ease the transition back into the regular school schedule.
• Teachers who hold a synchronous session will offer alternatives for other students who didn’t attend to access the content.
• Office hours/small group lessons are intended to provide students access to teachers for increased academic and emotional support.

• For students returning to the Beaverton School District (who were withdrawn) please contact your school for re-enrollment guidance. 
• For students who are new to the Beaverton School District, please visit the Online Registration Webpage.

• Requests to withdraw a student from the Beaverton School District will be processed in the same way as before school closure.
• Please contact your school regarding withdrawals.
• Oregon requires children to be either enrolled in a public school, private school, or registered as a homeschool student with their local Education Service District.

• Yes, online enrollment is available. 
• Please visit the Online Registration Webpage.

• Report cards will display X - Not assessed this semester for Behavior Marks and Academic Progress for All Subject Areas.
• In the areas of Reading, Writing and Math, teachers will include a comment that reflects the student's participation and engagement during this time.
• Report card comments will also reflect a goal for moving forward.
• PE and Music specialists will also be including information about the concepts and skills instructed during the period of Remote Learning.

Please see the middle school grading expectations below:

Please see the letter below from high school principals regarding grading expectations:

• Participation is expected to keep students engaged in learning and connected with their peers and teachers and ease the transition back into the regular school schedule.
• Participation in remote learning will not impact moving up to the next grade level.

• Students who cannot access the curriculum and instruction through the end of the semester will be held harmless.

Please see the letter below from principals:

Please see the BSD Graduation Pathways 2020 document below for details:

• Letter grades will not be given.
• All of Oregon’s school districts will assign Pass/Incomplete to students for any coursework completed during the COVID-19 school closure.
• The Oregon Department of Education declared that letter grades will not be allowed for spring 2020.
• Every student in the nation is in a similar situation. The Higher Education Coordinating Commission and universities across the globe understand the impact on the Class of 2020.

Student Help Desk

Monday - Friday

8:30 a.m. - 3:30 p.m.

503-356-4656

shd@beaverton.k12.or.us
 

Please provide the following information and we will get back to you as soon as possible:

• Name
• Contact information (phone number)
• School
• Student ID
• Description of issue

Student Help Desk

shd@beaverton.k12.or.us
 

Please email the Student Help Desk and provide the information below. We will get back to you as soon as possible to arrange a time for you to get a device.

• Name
• Contact information (phone number)
• School
• Student ID
• Indicate that you need to borrow a device

• Please refer to this Free up space on your Chromebook article from Google with tips about where to check for space being used and how to free up space.

• Kami can be found by doing a Google search for the Kami Chrome Web Store extension.
• Select Add to Chrome to install it.
• When using it for the first time, a prompt will appear on the screen for the Kami extension to have permission to access the student’s Google Drive.

Please see the Chromebook Starter Packet for instructions:

Online Packet

• This Set up your printer guide from Google provides directions for setting up a Chromebook to most printers.

Mic & Video Guide

• Plug the Chromebook into a power supply.
• Confirm the device is receiving power.
• Leave it alone for 5-10 minutes, then try powering it on.
• If it still will not turn on try holding the "refresh" button and press the power button.

• The new Chromebooks that elementary and middle school students will receive in the Fall of 2020 have a stylus.

Student Help Desk

Monday - Friday

8:30 a.m. - 3:30 p.m.

503-356-4656

shd@beaverton.k12.or.us
 

Please provide the following information and we will get back to you as soon as possible:

• Name
• Contact information (phone number)
• School
• Student ID
• Description of issue

• Parent directions are provided on the Canvas webpage.

• Right click on the link to the PDF, select Save to and choose the Downloads folder.
• Confirm the file is in the Downloads folder.

• Teachers can generate login instructions for families to access ARC Bookshelf.
• ARC Bookshelf Login at Home information

Please contact the Student Help Desk via phone or email. Details are found on this page:

Student Help Desk

• The expectation for grades Pre-K through 2 is that they are using an iPad that is able to run current software.
• The distance learning resources are available using any device if the appropriate apps are downloaded.
• The Student Help Desk is only able to provide hardware or software troubleshooting assistance for BSD-owned devices.

• The district is only able to provide Chromebooks or iPads to students at this time unless the students have a specific accommodation identified in an Individualized Education Program.

• Students can access Epic School from anywhere during school hours (7 AM - 4 PM M-F) through June of 2021. 
• Students will use the class code provided by the teacher during these hours. 
• Outside of school hours, Epic Free offers 2 hours of free weekly reading for each student within a limited library of educational books when parents create an account with their email address. 
• Epic has a subscription model that families may purchase for access to the complete Epic library outside of school hours.

• Contact your teacher to ask if the form can be shared differently.
• If it is a PDF, try installing the Kami Chrome extension to allow adding and saving text to the document.
• Another option may be to type the answers in a Google Doc or write them on a piece of paper and then take a photo to submit.

• Please contact your child’s teacher.

• To make it easier for parents to support students, the ParentVue application and mobile app now include the initially assigned student password.
• This information is available on the Student Info tab under Additional Information.
• If the initially assigned password has been changed, the parent will see the date of change and instructions to contact the school for assistance in changing the password.
   
• Parents or students can call the Student Help Desk for password assistance.
  • Monday - Friday

  • 8:30 a.m. - 3:30 p.m.

  • 503-356-4656
     

• Please provide the following information when calling the Student Help Desk:
  • Name
  • Contact information (phone number)
  • School
  • Student ID
  • Description of issue

• If your teacher is using Seesaw, go to the Apps for Students page and select Clever.

• Contact your teacher to explain what is happening and check to see if you are logged in properly to save your work.

• Please contact the classroom teacher to ensure that the video has been approved for the Beaverton School District.

• Students will receive instructions from the classroom teacher, including Zoom meeting links and passwords.
   
• When clicking on an invitation to a Zoom meeting:
  • BSD Chromebooks will sign in automatically to the meeting.
  • Pre-K through 2nd grade students do not need to sign in to access Zoom meetings.
  • For other devices, click the "Log in with Google" option and use your BSD Google account.

• For video settings:
  • Check with your student’s teacher to see if they have enabled video in their Zoom settings. 
  • You can also check your student’s Chromebook Mic and Video Settings
  • If problems with Zoom continue, contact the Student Help Desk.

• Yes, students should be able to participate in non-BSD Zoom meetings.
• Please ask the host of the meeting to check their Zoom settings. Many Zoom hosts have enabled security controls that they may be able to adjust so you can access the meeting.
• Please note that BSD students cannot schedule unsupervised meetings with other BSD students.

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